Policy

Payment must be made via bKash (Send Money) to 01716248828. Paid subscriptions are activated only after admin approval, typically within 24 hours.

Refund is allowed within 24 hours of payment only. No refund after 24 hours, no partial refund, and no refund during maintenance or technical interruptions.

The portal aims for 24/7 availability. Service may be temporarily unavailable due to e-GP server issues, downtime, or e-GP website's architectural changes. No refund applies during such periods.

egpAutomation is a support tool only to simplify repetitive tasks in e-GP procurement. Users must strictly follow Government Procurement Laws and Regulations. The platform is not liable for misuse, unlawful activity, or rule violations by users.

Results can vary because of internet speed or server issues, so please check the final output before use. Your passwords and sensitive data are stored securely (encrypted form). One account can run only one evaluation at a time, and the same account should not be used on multiple devices at once.

Helpline: 01716248828. Users may be added to a WhatsApp support community. Additional support options are available in the Support section of the website.